Shipping Policy

Last Updated: December 19, 2025

Thank you for your purchase from Norssy. We strive to offer super-fast, safe, and transparent delivery in every corner of the world. Please take a minute to review the details below for our shipping policy.

1. Shipping Insurance

This shipping method applies only to domestic orders placed within the United Kingdom.

Currently, we do not ship internationally.

2. Cost of Shipping

  • Free Shipping on all orders.
  • No membership fees or hidden charges are required.

3. Order Handling Time

  • Processing Time: 1–2 business days
  • Business days are from Monday to Friday, excluding public holidays.

Orders are prepared and processed before being handed over to the shipping carrier.

4. Shipping Time

Once dispatched, domestic shipments are typically delivered in:

  • Transit Time: 3–4 business days (Monday to Friday)

Approximate delivery times are only estimates and may vary due to carrier or external factors.

5. Cut-Off Time for Orders

  • Cut-off Time: 06:00 PM (GMT) Greenwich Mean Time (London) Orders received after this will be processed the next business day.

6. Shipping Carriers

We use trustworthy carriers for the shipping of your order, such as:

  • DHL Express
  • UPS
  • USPS.

The choice of the carrier is based on the availability and destination.

7. Address Changes

Changing delivery addresses is not possible when the ordered product is in transit.

If you require a change of delivery address, kindly reach us within 24 hours of placing orders at support@norssy.com
Any request made beyond this time may not be honored.

8. Order Cancell

  • Orders may be cancelled at any time until dispatch
  • Please note that if the order has been shipped, you may find further details within our Refund Policy

9. Damaged Par

In Case Your Parcel is Damaged:

  • If possible, would you mind refusing the package when it arrives and reaching out to us accordingly
  • If your package is to be delivered when you are not in, please contact our customer service team.

Timely reporting enables us to efficiently solve problems.

10. Contact Information

Address:93 Coronation Ave, Bath, BA2 2JX, United Kingdom
Phone Number:+44 7818059529
Email:support@norssy.com